Shipping & Returns
In short
Every item is made to order, not held in stock. Expect roughly 2 to 3 weeks from your order to your doorstep. We'd rather tell you that upfront than leave you refreshing a tracking page.
Production time
Your item is printed and assembled after you order it. Production takes 2 to 5 business days before your parcel is handed to the carrier.
If you order several items, they may arrive in separate parcels on different days — our production partners work from different facilities.
Shipping costs and delivery times
Shipping is calculated at checkout based on your destination, the weight and the size of your order. You'll see the exact amount before you pay — no surprises at the last step.
Typical delivery after dispatch: 5 to 12 business days. This can stretch to 20 business days during peak periods, particularly November and December.
Customs and import duties
European Union: your order is printed and shipped from within the EU, so there are no customs formalities and no import duties to pay on arrival. The price you see is the price you pay.
United States: orders are printed and shipped domestically. No import charges apply.
Everywhere else: your parcel crosses a border, so import duties, taxes or handling fees may be charged by your local carrier or customs authority. These are set by your country and are not included in the price you pay us.
Delivery address
Please double-check your address at checkout. Incomplete or incorrect addresses can lead to additional charges or a lost parcel.
Lost or damaged parcels
If your parcel arrives damaged, keep the packaging and contact us quickly with photographs and your order number. We'll take it up with the carrier or our production partner. Your statutory rights remain fully intact.
Returns — 30 days
We offer a 30-day return policy on eligible physical products. This is a voluntary commitment on our part, and it never limits any statutory right you hold.
European Union and Northern Ireland customers: your legal 14-day right of withdrawal applies in full, alongside the two-year EU warranty on product defects.
Conditions
- Unused and in original condition
- Not worn, washed or damaged
- Accompanied by the information needed to identify your order
Return shipping is at your expense, unless the law provides otherwise or the fault is ours.
Made-to-order and personalised items
Items produced to your own specifications or clearly personalised may fall outside the right of withdrawal where applicable law allows this exception. This never applies to a product that is faulty, not as described, or produced with an error on our side.
Digital products
Digital items delivered immediately after purchase follow specific rules, set out in our terms of service.
How to return an item
- Contact us before sending anything back at livegood.soindesoi@gmail.com, with your order number and the item concerned.
- We'll send you return instructions and the correct return address.
- Never send a return to an address printed on the packaging without our instructions — it may never reach us.
Refunds
Refunds are issued to the original payment method wherever possible. Processing time then depends on your bank or payment provider.
Exchanges
We offer exchanges where possible. For made-to-order items, an exchange for a change of mind or a different size may not be available.
Faulty or incorrect items
It happens, and it's on us. Contact us with your order number, a description of the problem and photographs. Depending on the situation, we'll offer a replacement, a reprint or a refund.
Contact
LiveGood — Dawit Yitagesu
Vieux-Lully 10
1233 Bernex
Switzerland
livegood.soindesoi@gmail.com